Specialized Enterprise · Postdoctoral Research StationSpecialized Enterprise

FAQ People also ask

FAQ

Find answers to common questions about peptide ingredients, custom synthesis, quality documents, shipping and technical support.

01 FREQUENTLY ASKED QUESTIONS

People also ask

If your project question is not covered below, contact us through the contact buttons below.

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Q

How long does it take to process and ship my order?

A

Standard peptides: we will complete packaging the next day after receiving your payment. The estimated delivery time is 7–10 days.

Q

What payment methods do you accept?

A

We support a variety of secure payment methods, including Apple Pay, credit cards, debit cards, Google Pay, and Pix, offering customers a range of convenient options.

Q

Where are you shipping from?

A

We ship from Hong Kong, China.

Q

Do you offer international shipping?

A

Yes, we ship to more than 35 countries and regions worldwide and provide full order tracking.

Q

What should I do if my package is lost or held by customs?

A

Please rest assured. We work with professional international freight forwarders with stable customs clearance channels and dedicated logistics routes. We follow the shipment throughout to ensure smooth delivery. If the package is lost, we will reship it free of charge.

Q

What is the typical purity of your peptides?

A

Our peptides are typically ≥98% pure, and we provide detailed COA (Certificate of Analysis).

Q

What types of peptides do you manufacture?

A

We focus on a variety of high-purity peptides, including custom peptides, research-grade peptides, cosmetic peptides, peptide lyophilized powders and raw materials for pharmaceutical applications.

Q

Return and refund policy

A

Due to the special nature of our products and strict quality control standards, we provide return and refund service if a quality issue is confirmed by testing. We understand how important our products are to you, so we ensure every item is delivered in optimal condition.

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